Return Policy

Return and Refund Policy

We want you to be completely satisfied with your purchase, and we take great care to ensure our products meet high standards of quality. To protect both our customers and our business, we have outlined the following return and refund policy. By placing an order with us, you agree to the terms stated below.

Eligibility for Refunds or Replacements
We will issue a refund or provide a replacement item under the following circumstances:

Damaged in Transit: If your order arrives visibly damaged due to shipping, please notify us within 7 days of delivery with photographic evidence of the damage.

Defective Products: If the product you receive is defective or does not function as intended, please contact us within 14 days of delivery. We may request supporting information, including photographs or a description of the defect, to verify eligibility.

Incorrect Item Received: If you receive the wrong item, we will either refund your purchase or ship the correct product at no additional cost. Please contact us within 7 days of delivery to arrange the exchange.

In all eligible cases, we reserve the right to determine whether a refund or replacement is the most appropriate resolution.

Non-Refundable Circumstances
We do not accept returns or issue refunds for the following reasons:

Change of Mind: Refunds will not be granted if you simply change your mind after purchasing.

Customer Dissatisfaction with Choice: Refunds will not be issued if the product was delivered as described but does not meet personal preferences.

We encourage customers to carefully review product descriptions, details, and any available customer support before finalizing their purchase.

Process for Requesting a Refund or Replacement
To initiate a request, please contact our customer service team at admin@auroscents.com within the applicable time frame noted above. Include your order number, a description of the issue, and any supporting documentation (such as photographs). Once your claim is reviewed, we will provide instructions for returning the product, if applicable. Products that are required to be returned must be shipped back in their original packaging, unless otherwise instructed. Return shipping costs may be covered by us if the claim is approved as valid; otherwise, the customer may be responsible for shipping expenses. We  reserve the right to refuse any refund or replacement request that does not comply with the internal terms of the company. This policy does not affect your statutory rights under applicable consumer protection laws.